File a New Return

  1. Review return policy below.
  2. Have order number and email address ready.
  3. Start a return by clicking here.

Unauthorized Returns and Worn Garments

  • Store credit will not be issued for unauthorized returns. To avoid this from happening, always file a return.
  • If we receive a worn garment back from you, your return will not be processed nor will your used garment be returned to you.

Final Sale

  • All merchandise on sale or promotion cannot be returned.
  • All clearance items cannot be returned. No Exceptions.

Return Policy

You may return eligible item(s) for store credit within 14 days of purchase.

  • All merchandise must be returned within 14 days of receipt.
  • All merchandise must be unworn, unwashed and in the original packaging.
  • It may take 5-7 business days for your return to reach the Achille Apparel Fulfillment Center. Once it is received and inspected (usually within 7 business days of receipt) your store credit will be processed and email notification sent.
  • Customer is responsible for return and repurchase shipping cost unless we made an error on your order.
  • Achille Apparel is not responsible for lost or damaged item(s) due to carrier error from USPS, Fedex, UPS, etc.

Exchanges & Refunds

  • You may exchange an item for the same item in a different size or for store credit. If the size you want is not available, you can choose another item of equal or lesser value.
  • No cash, credit or debit card refunds will be issued unless in the case of fraud.

Undeliverable / Refused Packages

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 5-7 days. Postage to re-send will be deducted from your original refund

Incorrect / Defective Item / Missing Item

In the event that an incorrect/defective/missing item is received, the customer should contact us within 3 days of receiving, so we can help resolve the issue.

  • All defective items will be thoroughly inspected and determined by Achille Apparel.
  • We may request photos of the defective item before authorizing a replacement.
  • Achille Apparel is not, under any circumstances, responsible for "worn" damages (washing/drying, wear and tear, stretching, fading, etc).
  • Merchandise must be unworn and unwashed. Any returned merchandise with obvious signs of wear will be refused.
  • Approved defective/incorrect item(s) will receive a free shipping label to mail the merchandise back to us.
  • Approved defective item(s) will be shipped out a replacement.
  • In the event the defective/incorrect item(s) are unavailable to ship, then the value of item(s) will automatically be applied to store credit and email sent within 7 days.